In order for us to improve our service levels to you please would you provide us with feedback regarding your consultation with __ on __
How was your experience with the concierge desk to book your appointment? This includes:
a) Whether they were friendly & helpful
b) Whether they managed to secure the dates and times you requested
c) Their timeous response to confirm the appointment
The appointment at the healthcare professionals' rooms? This includes:
a) The receptionist's rapport
b) Filling of forms and admin required (if any)
c) Waiting time
a) The professionalism of the healthcare professional?
b) Their bedside manner
c) Their communication (did you leave his rooms with fully understanding your condition?)
dThe actual consultation with the healthcare professional?
Do you have any further comments or feedback that will assist us to improve our service?
