October 13, 2026
For one traveller visiting South Africa from New Zealand, an unexpected medical issue could have brought her journey to an abrupt end. Instead, prompt medical attention from Dr. David Adler, co-founder of Infinity Medical Concierge (IMC), together with expert care and compassionate support at Sandton Mediclinic, helped her recover in time to continue her travels and make it to her safari.
Being unwell is never easy. Being unwell in another country, far from home and in unfamiliar surroundings, can be particularly daunting.
For Tracey Mano, a trip to South Africa took an unexpected turn when she became unwell and needed medical attention.
“Being overseas and away from home was a daunting experience, especially when facing a medical issue in an unfamiliar country.”
From the moment Tracey sought help, she says she was met with compassion, professionalism and genuine care helping to bring some reassurance during what was an understandably stressful time.
A particularly important part of Tracey's experience was the care she received from Dr David J. Adler. Despite it being after hours, Dr Adler took the time to see Tracey, thoroughly assess her condition and diagnose her illness before arranging for her admission to Sandton MediClinic.
His willingness to step in at a critical moment made a significant difference not only to Tracey's health, but also to her peace of mind.
During her stay, Tracey also experienced the same level of care from the wider medical team. She describes the nurses and support staff as kind, compassionate and professional, helping her feel safe and looked after despite being far from home.
With prompt diagnosis, treatment and care, Tracey recovered in time to continue her travels.
And that mattered.
She had been looking forward to a safari, a once-in-a-lifetime experience that could easily have been missed if her illness had taken a different course.
“I was absolutely stoked to make it out in time for my safari.”
Knowing how close she came to missing that experience made her even more grateful for the care she received.
Unexpected health concerns can happen anywhere, and being away from home can make an already stressful situation feel even more overwhelming.
This is the reassurance Infinity Medical Concierge aims to provide, access to trusted medical expertise and support when it matters, helping members navigate healthcare with greater confidence, whether at home or travelling.
Tracey's experience is a reminder that exceptional healthcare isn't only about the treatment itself. It's also about knowing you're in capable hands, being treated with compassion, and having someone help you feel cared for when you need it most.
